Privacy policy.

Registered name: BELLECORE LTD

We are the controller of your personal data. For more information on controllers and their responsibilities please see Key data protection terms you need to know.

This privacy notice tells you what to expect us to do with your personal information.

  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Why we use your data

  • Where we get personal information from

  • How long we keep information

  • Who we share information with

  • Third-party links and social platforms

  • How to complain

  • Cookies

    1. Contact details

Email: sophie@bellecore.co.uk

2.What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Date of birth

  • Payment details (including card or bank information for transfers and direct debits)

  • Health information (including dietary requirements, allergies and health conditions)

We also collect or use the following special category information to provide services and goods, including delivery. This information is subject to additional protection due to its sensitive nature:

  • Health information

  • Payment details - If you choose to make a purchase and sign up for our programmes, we may collect the information needed to process your payment, such as your card number and security code. All payment details are securely handled and stored by Heartbeat.chat. You can read their privacy policy here: https://www.heartbeat.chat/privacy

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Location data

  • Purchase or viewing history

  • Website and app user journey information

  • Records of consent, where appropriate

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Correspondence

3. Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • We use personal information, such as names and email addresses, to send service updates and marketing communications that are relevant to Bellecore’s wellness programmes and content. This allows us to keep our audience informed about important changes, new offers, and helpful resources that support their health and wellbeing goals. It's in our legitimate interest to stay connected with people who’ve shown interest in Bellecore, so we can provide value and grow sustainably as a business. We only collect the information we need, and every message includes a clear option to unsubscribe. We’ve considered the impact on individuals and believe the benefit of keeping users informed and supported outweighs any minimal privacy risk, especially with strong data safeguards and user control in place.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

In short, you’re never obliged to share your personal information with us. But if you don’t, we won’t be able to offer you certain services, like sending you programme details, giving you access to members-only content, or responding to enquiries.

This privacy notice explains what we collect, how we use it, who we might share it with, and how we keep it safe. It covers:

  • The information we collect and where it comes from

  • How and why we use that information

  • How long we keep it

  • Who we might share it with (and why)

  • How we protect it

  • Your rights around the data we hold

Sometimes, we may also receive personal data from clients or other partners in the course of working together. If that happens, we treat that data with just as much care and respect.

4. Why we use your data

We always have a clear reason for using your data, and a lawful basis for doing so. That might be:

  • To deliver a service you’ve asked for

  • Because you’ve given us consent

  • Or because it helps us run Bellecore in a way that makes sense (what’s called a "legitimate interest")

We may use your information to:

  • Give you access to member areas or programme content

  • Personalise your experience on our website

  • Share updates, guidance, or info about services you’ve shown interest in

  • Communicate with you by email, social media, or phone

  • Send you newsletters, insights, and occasionally marketing material (you can unsubscribe at any time)

  • Understand how people are using our website so we can make it better

5. Where we get personal information from

  • When you choose to share your information with us. Sometimes, you’ll give us your personal information directly, for example, when you:

    • Sign up for our newsletter or updates

    • Drop us a message or chat with us via email or social

    • Interact with us on Instagram, Facebook, LinkedIn or elsewhere

    • Fill out a form or register interest in one of our programmes

    • Or when a third party refers you to us and you’re happy for your details to be shared

    We’ll always make it clear what we’re asking for and why, whether it’s through a form, a message, or a conversation. You might also choose to share more information with us beyond what we’ve asked for, and when you do, we’ll treat that with just as much care.

6. How long we keep information

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

We only keep your information for as long as we need to, whether that’s to deliver what you’ve signed up for or to meet legal and financial obligations.

Here’s what that typically looks like:

  • If you're a client or customer, we’ll usually keep your info for the length of your time with us, plus up to seven years after.

  • For anything related to payments, we keep records for seven years from the last payment date (to meet financial reporting rules).

  • If you’ve raised a concern or made a complaint, we may keep that information for up to seven years after the issue is resolved.

After that, your data is securely deleted or anonymised.

7. Who we share information with

To run Bellecore and deliver what you’ve asked for, we sometimes share your personal information with trusted partners and service providers who help us behind the scenes. These are companies that provide tools, platforms, or services we rely on, like website hosting, file storage, analytics, or payment processing.

We only ever share what’s necessary, and only for the specific purpose we’ve engaged them for. They’re not allowed to use your data for anything else.

Some of these partners are based outside the UK or European Economic Area (EEA), which means your data might be transferred internationally. When that happens, we take steps to ensure it’s handled with care and protected properly, including using approved legal agreements or working with companies in countries deemed to have adequate data protection standards.

Our core service providers include:

8. Third-party links and social platforms

Sometimes we share links to other websites, platforms, or social channels, whether it’s for extra information, a helpful resource, or to show you where else Bellecore shows up online.

Just a heads up: once you leave our site, their privacy practices apply. These sites may collect data about how you interact with their content, especially if you're logged into platforms like Instagram, Facebook, or LinkedIn.

You can find Bellecore or our founder Sophie on platforms like:

  • Instagram

  • LinkedIn

  • Pinterest

  • Facebook

Each of these platforms stores and processes your data according to their own policies. If you're curious, you can check out their privacy notices directly on their sites.

9. How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

10. Cookies

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